We strive for transparent and fair trading practices and a culture of self-compliance.
Win-Win Mediation Committee is responsible for collaborative dispute resolutions between CJ Logistics and its business partners. The Committee attempts to reach agreement through amicable negotiations before the parties go into the arbitration stage.
Win-Win Mediation Committee undertakes reviews on partner’s complaints or suggestions, and subsequent policy changes and thereby an efficient communication channel can be built between CJ Logistics and its business partners.
Disputes arise between CJ Logistics & its partner(s).
Partner(s) file an online complaint for counseling.
After being notified, parties enter into negotiations.
Parties fulfill their obligations.
Calling a WMC meeting
WMC members fix a meeting date and agenda.
Hearing & Review
WMC holds hearing and review sessions.
Notice of Solution
WMC’s solutions are notified to parties by mail or in-person.
Should no objection, a written agreement is made by and between the parties no later than seven days from the notice.
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