COVID-19 has shifted the center of our lives from offline to online. The non-face-to-face lifestyle has taken root in how we work, relax, and consume, thus intensifying competition in e-commerce. The question is, how will we replicate the offline shopping experience of purchasing a product immediately online? It means that faster and more accurate shipments that meet consumer needs and a matching logistics system have become essential for e-commerce business.
01 Order by midnight, get it the next day!
In the first half of 2020 when COVID-19 shook the nation, CJ Logistics released its CJ Logistics e-Fulfillment Service, which is specialized in e-commerce. A fulfillment service is an integrated logistics service that handles storage, packaging, delivery, and returns on behalf of an e-commerce business. Once an order is made, a product in the warehouse is packaged and then shipped, so as long as a customer makes an order by midnight, he/she can receive the product the next day. This raises efficiency of logistics operation for e-commerce business, while improving convenience for consumers when using such a service.
Kim Dae-chul from the e-Commerce HQ at CJ Logistics is known as the on-site operation expert who established the infrastructure and the operational process for the Naver Fulfillment Center. He was also in charge of operating a fulfillment center for iHerb, a global e-commerce platform, and Atomy, a global network marketing company, thus experiencing the beginning of the fulfillment business to the stabilization stage.
Kim Pyung-hwa from e-Commerce HQ at CJ Logistics is a planning and strategy expert who attracts and designs new e-fulfillment centers and supports the setting up and stabilization of e-commerce business. Her focus is on building an optimum logistics environment and systems. She is currently involved in building and supporting a new center for responding to customers who are operating in the Naver Brand/Smart Store.
She is designing a center that can respond quickly regardless of which customer enters the store through categorization, modulation, and standardization. She is also ensuring that she is building a system that can cut down the time needed to connect the systems of the shopping mall and the logistics company down to one week after they have signed the logistics contract.
02 The optimum e-fulfillment process tailored to the customer
The e-Commerce HQ that Kim Dae-chul and Kim Pyung-hwa are part of, is a newly established team with the combination of third party logistics that function as the fulfillment service and the parcel service, which is responsible for the last mile delivery. On top of that, there is also a logistics technology team that is part of the e-Commerce HQ that researches future logistics technology because a fulfillment service requires considerable expertise and IT capabilities to handle the millions of goods in the inventory in real-time.
The Baekam Atomy Center is accelerating the advancement of logistics processes with CJ Logistics by introducing environmentally friendly packaging solutions throughout the entire logistics process. CJ Logistics is not only working with automated logistics services, it is also developing and operating an integrated logistics management system, eFLEXs for e-commerce companies. eFLEXs can process and manage the entire logistics process in e-commerce, from order collection to the last mile delivery.
It offers a one-stop service that ranges from order management to various cost settlement tasks, improving convenience and offering added value for the customers. You can also check different indexes right away to base decisions on for operating a shopping mall, and respond to various types of delivery requirements, including next-day delivery, early-morning delivery, and three-hour delivery from live commerce.
03 Sparking high-end innovation in the e-commerce logistics
It is not too much to say that logistics is the key to the success of the e-commerce business. The solid logistics network across the country together with stable delivery, differentiated technology, and expertise and know-how the company has accumulated over the years are assets, competitiveness and the foundation for future growth of CJ Logistics.
Kim Dae-chul and Kim Pyung-hwa, leading the paradigm shift in the logistics sector with their youthful energy. They are designing the future of logistics and its value to accompany the growth of e-commerce business and help consumers enjoy more convenience in their life.